Refund policy (draft)

DRAFT — REQUIRES HUMAN LEGAL REVIEW

_Last updated: 2026-08-06 (draft; Plan 8)_

Build Pass ($99 one-time)

Build Pass purchases one finished custom MT5 Pack under an approved Build Summary.

When we restore or refund

If RNME fails to deliver a ready Pack because of our infrastructure or worker failure (not a change of Build Contract scope, unsupported request, or customer-side refusal to approve needed repairs), we will either:

1. Restore your Build Pass entitlement so you can retry delivery, or

2. Refund the Build Pass payment via Stripe

Restores are preferred when a retry can complete the same approved scope. Refunds are issued through Stripe to the original payment method when a restore is not appropriate.

When we do not refund

You received a ready Pack matching the approved Build Summary
You change scope after approval (new idea = new Build Pass)
Unsupported families (e.g. unmatched MQL4/Pine/matched packs before certification)
Issues caused by your AI client, broker, or local MT5 install after delivery
Live subscription periods already started (see Live below)

Live ($49/month)

Live is optional and only offered after a ready Pack and Connector certification. Cancel anytime in the billing portal; access continues through the paid period. No partial-month cash refunds for unused Live days unless required by law.

How to request