Troubleshooting

Connect / MCP

| Symptom | Check |

|---------|--------|

| Client cannot reach RNME | Confirm MCP URL is your production origin + `/api/mcp` (not `localhost`) |

| OAuth fails | Complete consent; production IdP must be configured (`REQUIRES PROJECT CREDENTIAL`) |

| Status never Ready | Run an authenticated status tool call after connect |

Primary fix path: reopen /connect and retry the client action.

| Symptom | Check |

|---------|--------|

| Unsupported request | Matched packs / MQL4 / Pine may be gated — ask for indicator, bot, or repair |

| Checkout blocked | Accept Terms, Privacy, Refund, and Risk; ensure Build Pass price is configured |

| Pack not ready | Job may still be compiling on the remote worker — check My Tools status |

| Compile errors | Your AI repairs from structured diagnostics; re-submit within Build Contract scope |

RNME compiles on managed workers, not on your PC.

| Symptom | Check |

|---------|--------|

| Pairing fails | Confirm you already have a ready Pack; Connector is post-delivery |

| Live checkout disabled | Need ready Pack and Connector certification |

| No telemetry | Connector running? Opt-out disabled? Outbound HTTPS allowed? |

Contact support@rnme.app with your account email and job / Pack id (never send broker passwords).